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FREQUENTLY ASKED QUESTIONS:
-HOW TO ORDER AND REGISTER ON OUR SITE: Watch this video "Click here"
-HOW CAN I CONTACT YOU?
By sending an email to info@mondopresepi.com, we will respond within 24/48 hours, through the site's Chat, by phone at the number 0039 3408501190, or through WhatsApp at the same number 3408501190
-AVERAGE ORDER PROCESSING TIME?
The order is processed within 24/48 hours from receipt of payment (for cash on delivery, from the date the order is received).
-SHIPPING TIMES?
The goods are shipped with express courier "Bartolini", which usually delivers within 24/48 hours. (for disadvantaged postal codes listed on the BRT site, 72 hours). For smaller islands, shipments are made with PosteItaliane.
-HOW TO GET THE SHIPPING TRACKING?
The shipping tracking is sent directly by our courier via email.
-CAN I PICK UP THE GOODS DIRECTLY FROM YOUR LOCATION TO AVOID TRANSPORT COSTS?
Certainly, you have the option during the order process to select "PICK UP AND PAY ON SITE"
-WHAT DOES THE PAYMENT METHOD "POSTEPAY RECHARGE" MEAN?
If you wish to pay by recharging our postepay, you will need to select "POSTEPAY RECHARGE" as the payment method (payment must be made at a lottomatica center or post office); Or if you wish to pay with your postepay directly online, you need to select "CREDIT CARD" as the payment method.
- RIGHT OF WITHDRAWAL:
The consumer who intends to withdraw from the contract must send, within 13 working days following the delivery of the goods, a registered letter with return receipt to Mondo presepi di Treccani Stefano, Via viganovo 5 -25024 Leno (Brescia), Italy.
·The goods must be returned within three days of the written communication in its original packaging;
·The shipment must be made by express courier.
·The packaging and shipping costs are borne by the buyer;
·After receiving the goods and simultaneous inspection, we will refund within seven days, by non-transferable cashier's check for the value of the returned goods, deducting the costs we incurred for the packaging and shipping of the goods.